Returns & Exchanges
At From You Flowers, we strive for 100% customer satisfaction with every floral arrangement and gift delivered. If you are not completely satisfied with the quality of your order, please contact us within 48 hours of delivery for a replacement or a full refund.
Contact Customer Support
Reach out to our 24/7 customer service team via phone or email within 48 hours of your delivery to initiate a claim.
Provide Photo Documentation
To help us resolve the issue with our local florists, please provide a clear digital photo of the arrangement as it was received.
Select Resolution Method
Choose between a complimentary redelivery of a fresh replacement bouquet or a full refund to your original payment method.
Processing and Confirmation
Once your request is approved, refunds are processed within 3-5 business days, and replacement orders are prioritized for the next available delivery slot.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing